Return Policy

1. Eligibility for Returns

  • What Can Be Returned?
    • Unworn, unwashed items with original tags attached and in resellable condition (no stains, odors, or damage).
    • Exceptions:
      • Final sale items (marked as “Non-Returnable” on the product page).
      • Customized or personalized items (e.g., monogrammed apparel).
  • What Cannot Be Returned?
    • Items without tags, signs of wear, or damage caused by the customer.
    • Underwear or socks for hygiene reasons (unless defective).

2. Timeframe for Returns

  • You have 30 days from the date of delivery to initiate a return.
  • Late returns (after 30 days) will not be accepted, except for items damaged during shipping (see Section 5).

3. How to Initiate a Return

  1. Contact Customer Support:
    • Email us at [email protected] with your order number and reason for return.
    • Alternatively, use the “Returns” portal on our website (available under “My Account”).
  2. Receive Return Instructions:
    • We will provide a return shipping label (for USA orders) or instructions for international returns.
    • USA Customers: Enjoy free return shipping for all eligible returns.
    • International Customers: You are responsible for return shipping costs, unless the item is defective or incorrect.
  3. Ship the Item Back:
    • Package the item securely and include a copy of your order confirmation.
    • Send to: EXPobliss LLC Returns, [Insert Address], [City, State, ZIP Code].

4. Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item to ensure it meets our eligibility criteria.
  • Processing Time: Refunds are typically issued within 5–7 business days of successful inspection.
  • Refund Method:
    • Funds will be returned to your original payment method (credit card, PayPal, etc.).
    • If you paid with a gift card, the refund will be credited back to the gift card balance.
  • Exchanges:
    • If you wish to exchange an item for a different size or color, contact us during the return request and specify your preference. Exchanges are subject to inventory availability.

5. Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect (e.g., wrong item shipped), contact us within 48 hours of delivery.
  • Provide photos of the issue and your order number. We will:
    • Send a replacement at no extra cost (if available).
    • Offer a full refund or store credit, at your preference.

6. Final Sale Items

  • Items marked as “Final Sale” (e.g., clearance items, limited editions) are not eligible for return or exchange, unless they arrive damaged or defective.

7. International Returns

  • Return Shipping Costs:
    • For international orders, you are responsible for return shipping fees, including customs duties (if applicable).
    • We recommend using a trackable shipping method to ensure your return is received.
  • Import Fees for Refunds:
    • Refunds do not include any import taxes or duties paid by the customer, as these are charges imposed by your country’s customs authority.

8. Exceptions & Special Cases

  • Gift Returns:
    • If you received a gift and wish to return it, the refund will be issued as a store credit (unless the original purchaser initiates the return).
  • Pre-Order Items:
    • Pre-order items may have specific return terms stated on the product page. Default return policy applies unless otherwise noted.

9. Contact Us

For questions about returns or exceptions, reach out to our customer support team:

  • Email: [email protected]
  • Live Chat: Available on our website (9 AM–5 PM EST, Monday–Friday)
  • Response Time: We aim to assist within 24 hours (excluding weekends/holidays).

Updates to This Policy:
We may update this policy periodically. Check back for changes, or subscribe to our newsletter for announcements.