Frequently Asked Questions (FAQ)
1. Order & Shipping
Q: How long does shipping take?
A: We offer free standard shipping on all orders. Delivery times vary by location:
- USA: 5–10 business days
- International: 10–20 business days (depending on customs processing).
Q: Do you offer expedited shipping?
A: Currently, we only provide standard shipping. Free shipping applies to all orders over $50 (USA) and $100 (international).
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order is shipped. Click the link in the email to monitor your package’s progress.
2. Returns & Exchanges
Q: What is your return policy?
A: We offer free returns within 30 days of delivery for unworn, unwashed items with tags attached. To initiate a return, contact our customer support at [email protected].
Q: How long does it take to process a return?
A: Returns are typically processed within 5–7 business days after we receive the item. Refunds will be issued to your original payment method.
Q: Can I exchange an item for a different size/color?
A: Yes! Please include a note with your preferred size/color in the return package, or contact us directly to arrange an exchange.
3. Product Information
Q: How do I choose the right size?
A: Refer to our size charts (available on each product page) for detailed measurements of waist, inseam, and length. If you’re between sizes, we recommend sizing up for a relaxed fit.
Q: Are your jeans pre-shrunk?
A: Most of our denim is pre-shrunk, but we recommend washing in cold water and air-drying to minimize shrinkage.
Q: What materials are your casual pants made of?
A: Our casual pants are crafted from cotton-linen blends (65% cotton, 35% linen) for breathability and comfort, ideal for warm weather.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Q: Is my personal information secure?
A: Yes. We use SSL encryption to protect your data during transactions, and we never share your information with third parties without consent.
5. General Inquiries
Q: Do you offer discounts for first-time buyers?
A: Yes! Sign up for our newsletter to receive a 10% discount code for your first order.
Q: How can I contact customer support?
A: Email us at [email protected], or use the live chat feature on our website (available 9 AM–5 PM EST, Monday–Friday). We aim to respond within 24 hours.
Q: Are there the same products in physical stores?
A: We are an online-exclusive brand, so all products are only available on our website.
6. Sustainability & Ethics
Q: Are your products ethically made?
A: We partner with factories that prioritize fair labor practices and safe working conditions. We are committed to transparency and continuously evaluate our supply chain.
Q: Do you have a sustainability policy?
A: We strive to reduce waste by using eco-friendly packaging and promoting timeless designs to encourage long-term use.
If your question isn’t answered here, feel free to reach out—we’re happy to assist!
EXPobliss LLC – Stylish, Comfortable, and Hassle-Free.